Technical Support Representative

Location: Hopkins
Posted on: April 17, 2024

Job Description:

A local organization is currently seeking Technical Support Representatives for a contract to hire opportunity in Minnetonka, MN. Technical Support Representatives are responsible for assisting and educating customers using a variety of modes including phone, web and chat. Customer inquiries are in relation to both software and hardware, installation and best practices relating to the company's product and industry. If you meet the qualifications below, Apply Now!

Technical Support Representatives will be responsible for the following:

-Rapidly respond to incoming customer inquiries, focusing on quality and customer satisfaction

-Clear and thorough documentation of customer interactions

-Support inquiries include questions relating to: hardware, software, wireless communications, OTAP, account management (billing), upgrades, online orders, etc

-Willing to fiercely advocate on behalf of and represent the Voice Of The Customer

-Research and prepare detailed escalations to second level support which includes Wireless Communications, Customer Managers, Integration Services, 3rd Party Partners and Leadership

-Review, manage and follow up on open issues as needed

-Project work that includes long and short term initiatives

Required skills:

-Excellent written and verbal business communication abilities with demonstrated analytical and problem solving skills

-Ability to work in fast paced enviornment where work volume quickly fluctuates and a high degree of organization is key

-Education: Bachelor's or Associates Degree in an IT related field a plus or equivalent work experience in help desk, troubleshooting, or related enviornment

-1 to 2 years of Customer Service/Support experience

-Experience working in a call center a plus

-Demonstrated proficiency with MS Office (Word, Excel, Outlook)

-Demonstrated customer focus and problem solving abilities

-Experience troubleshooting hardware of software (either remontly or onsite) a plus

This is a contract to hire opportunity. Pay for this position is $15/hour (while on the contract with an increase upon hire).

Hours for this position are as follows: Starting in the role, training would take place 830am-5pm M-F. Once you are hired on permanent, your schedule would then change to either Sunday-Thursday 2:30pm-11:00pm or Monday-Friday 2:30pm-11:00pm. There is also an opening (following the training) on the overnight shift (approx 10pm-6am), but it is a work from home option (you would be provided a laptop as well as a reimbursement amount for cell phone monthly).

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits available to you as a contractor after one week of employment include:

-Medical Coverage - Access to an affordable and comprehensive group medical coverage plan

-401(k) - Adecco offers all temporary employees the ability to participate in a 401(k) savings program

-Pay Options/Direct Deposit - Make it as easy as possible for you to get paid

-Service Bonus - Rewarding employees who make an extended work commitment

-Paid Holidays - Selected paid holiday, based on accrued hour requirements

-State-of-the-Art Career Center - Training and resources available for all employees

-Highly trained and professional staff - Our team cares about you and your career!

Click on Apply Now to be considered for this position and any other related customer service opportuities with Adecco.

Keywords: , Saint Louis Park , Technical Support Representative, Administration, Clerical , Hopkins, Minnesota