Patient Access Representative Intermediate - Saint Paul, MN

Greets and welcomes patient in person
Collects demographic and insurance information
Checks in and interviews patients to complete appropriate paperwork
Directs patient to their appointment or procedure
May assist in scheduling add-on appointments
Documents any issues and resolutions in electronic medical record
Resolve claim issues or registration errors on patient accounts
Uses resources, tools and procedures to complete registration for complex accounts and in assigned work queues
Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
Obtains cost information and explains information to patient if necessary
Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. - Refers complex questions as needed
Screening and approving patients for financial assistance programs
Assists and counsel's patient with application process for available financial assistance programs
Provides technical or functional direction for employees
Assist patients in completion of request for information forms and submits to appropriate department
Obtains signatures from patients as needed
May gather medical record information from all departments for collection
Provide customer service for inbound and outbound telephone calls
May mentor other staff as needed
Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

2+ years of customer service experience in a healthcare, retail, food service, bank/office settings, call center, or other settings that engages with customers
6+ months of revenue cycle experience -in a healthcare/hospital setting (clinic/hospital registration, scheduling, prior authorization, insurance verification, medical billing and follow up, benefits eligibility, etc.
Intermediate level of proficiency with Microsoft Office products
Ability to work 8-hour evening/overnight shifts, starting at 2:30pm, 3:30pm, 5:30pm or 10:30pm (depending on business need)
Ability to work every other weekend, starting at 10:30pm
Ability to work standard daytime hours for the first 3 weeks upon hire in alignment with the department's training schedule
Must be 18 years of age or older

Preferred Qualifications:

Epic Experience
Experience with electronic medical records -

Physical Demands:

Consistent walking, standing, bending, turning, etc.
Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently

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**PLEASE NOTE** The sign-on bonus is only available to external candidates. - Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus. -
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The salary range for this role is $16.88 -to $33.22 -per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. -
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UnitedHealth Group -is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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#RPO #RED

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