Bilingual Spanish and English Pre-Visit Care Connector - Remote in Multiple Locations
Company: Optum
Location: Delano
Posted on: June 2, 2025
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Job Description:
Cuando se trata de salir adelante y tienes la voluntad de ganar,
vamos a llamarlo gran potencial de carrera! Imagine being able to
get answers to your health plan questions from someone who speaks
the same language as you do.---Or, the opposite, not being able to
get the answers.---At UnitedHealth Group, we want our customers to
get those answers by speaking to one of our Bilingual
Representatives.---If you're fluent in English and Spanish, we can
show you how to put all of your skills, your passions and your
energy to work in a fast - growing environment.
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together.
The HouseCalls Care Connections team is responsible for
coordination of Pre - Visit assessments before HouseCalls Visits to
ensure accurate up to date information is documented, including
communication with providers (both internal and external) as well
as members, and their families. The HouseCalls Care Connectors work
in a fast-paced, high volume, call center environment, virtually,
from their own home, to provide immediate care coordination needs
via telephonic inbound and outbound calls.
This position is full time. Employees are required to have
flexibility to work any of our shift schedules during our normal
business hours of 9:45 AM - 6:15 PM CST. It may be necessary, given
the business need, to work occasional overtime or weekends. Our
offices are located at the following:
13655 Riverport Drive, Maryland Heights, MO, 63043
1 Optum Circle, Eden Prairie, MN, 55344
10 Cadillac Dr, Ste 200, Creekside Crossing II, Brentwood, TN,
37027
We offer 2 - 3 weeks of paid training. The hours during training
will be 9:00 AM - 5:30 PM CST from Monday - Friday. -Training will
be conducted virtually from your home.
If you are located within a commutable distance to Maryland
Heights, MO; Eden Prairie, MN; OR Brentwood, TN, you will have the
flexibility to work remotely* as you take on some tough
challenges.
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Primary Responsibilities:
Completes telephonic outreach to members utilizing auto - dialer
and manual dialing
Receive inbound calls from members and transfers from other
departments
Influences member to fully complete the Pre - Visit Assessment
Ask member assessment questions and actively listen to member
responses
Accurately document demographic and medical history information in
the Pre - Visit assessment
Ensures member has access to Primary Care Provider (PCP)
Identifies and documents gaps in care, preventative screenings,
allergies, and surgeries
Provides excellent customer service to both members and
providers
Consistently meets metrics, for quality, productivity, and
outcomes
Constantly maintains schedule adherence and good attendance
Maintains confidential health information according to state and
federal regulations including HIPAA
Common Language of Leadership Behaviors for Success:
Serving Customers
Being Accountable
Influencing Others
Delivering Results
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You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma / GED OR equivalent experience
Must be 18 years of age OR older
2+ years of call center and / OR telephonic customer service
experience, preferably in healthcare
2+ years of healthcare experience and / OR social work / community
outreach / advocacy experience
1+ years of experience with collecting and documenting medical
history information and using medical terminology
Bilingual fluency in English and Spanish
Work experience with using Microsoft Word (create, edit, and save
documents), Microsoft Excel (sorting and filtering data), and
Microsoft Outlook (email, folders, attachments, and
calendaring)
Ability to work in the local office if / when system OR internet
issues occur
Ability to work any of our shift schedules during our normal
business hours of 9:45 AM - 6:15 PM CST. It may be necessary, given
the business need, to work occasional overtime or weekends.
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Preferred Qualifications:
Experience with successfully working as a telecommuter
Experience in working with Medicare and / OR Medicaid members /
patients
Experience with working as a Licensed Practical Nurse (LPN),
Certified Medical Assistant (CMA), Community Health Worker (CHW),
OR Certified Nursing Assistant (CNA)
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Telecommuting Requirements:
Reside within a commutable distance to Maryland Heights, MO; Eden
Prairie, MN; OR Brentwood, TN
Ability to keep all company sensitive documents secure (if
applicable)
Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy
Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet service
Ability to connect directly into internet - via hard wire (either
directly to modem or router)
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Soft Skills:
Must be comfortable working in a fast - paced, high - volume, call
center environment
Must be able and comfortable with meeting / exceeding metrics and
goals within the department
Must be comfortable working on the phone and navigate multiple
systems on the computer simultaneously while assisting / serving
members
Must be comfortable making telephonic outreach to members without
prior engagement
Telephone etiquette: Demonstrate professionalism and compassion
Excellent Organizational Skills
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*All employees working remotely will be required to adhere to
UnitedHealth Group's Telecommuter Policy
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The hourly range for this role is $19.86 to $38.85 per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
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UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED #RPOLinkedIn
Keywords: Optum, Saint Louis Park , Bilingual Spanish and English Pre-Visit Care Connector - Remote in Multiple Locations, Other , Delano, Minnesota
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